has spent months teasing its new iPhones and we have now even seen official images. That said, while the company’s ambitions for them are clearly high (and prices are low), Apple has had to warn customers of a more clear and present danger to existing models…
Taking to its official website, Apple warned customers that models of its iPhone 8 “contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on.”
Interestingly, Apple says it has determined that only a very “small percentage” of iPhone 8 models are affected. That said, this is language the company uses regularly (most recently it described the infamous MacBook Butterfly keyboard debacle the same way).
Tellingly, Apple says the issue impacts iPhone 8 models made across a six month time period (between September 2017 and March 2018) in China, Hong Kong, India, Japan, Macau, New Zealand, and the US.
The good news is Apple has a simple way to check your phone’s eligibility. You simply enter the serial number in its checker and Apple will repair it, free of charge. The service will also be available to owners for three years after the first retail sale of the unit, and the iPhone 8 Plus and iPhone X are not impacted.
But don’t get too excited.
iPhone 8 owners thinking they can send in damaged units or phones in poor condition should read the small print. Apple warns: “If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.”
So be careful, because damage you can live with may not be tolerated by the Apple repair team and fixing an iPhone 8 chassis is seriously expensive. You can also expect your iPhone 8 to be running the latest version of iOS when it is returned to you. Something which is not always welcome.
Apple’s warning means serious hardware faults have now affected the iPhone 8, iPhone 7 (details) and iPhone 6 (details). This may put you off the company’s upcoming and all-new iPhone 9, especially considering its compromises.
That said, I suspect the generous asking price will prove far too tempting…
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